Frequently Asked Questions
Below is a list of general questions about our process. If you have any further questions, please contact us or visit one of our two convenient showrooms located in Phoenixville and Downingtown.
Should I make an appointment to discuss my memorial needs?No appointment is necessary. Our office is open Monday thru Thursday from 10 am to 4:30pm Fridays 10-3 pm.
Early morning, evening and Saturday appointments are available if these times are not convenient. We also offer home visits.
Should I bring the cemetery deed with me?While helpful, it’s not needed. We can obtain the information that we need for your memorial from the cemetery.
After purchasing my memorial, do I need to contact the cemetery?Luminella Memorial will take care of all the arrangements for you. We will contact the cemetery, order and purchase the foundation and confirm any special requirements to install your memorial.
Will I be able to preview the memorial prior to completion? After your consultation and selection of the memorial, we will prepare a drawing for your approval. This allows you to see your precise design choice and lettering on paper prior to any engraving being completed. At this time we ask you to verify the information and your design layout. If necessary, notify us of any changes to be made.
How long will it take to produce my monument or marker?Typically, it takes 3 1/2 to 4 months from the final design approval. Some depending on shape and design may take longer. Foundations cannot be poured when the ground is frozen. This may delay the installation of the monument or marker. Luminella Memorials will order the approved monuments so they can be installed once the weather allows.
How long does it take for lettering work to be completed?Cemetery lettering, because it is done outdoors, can be delayed by bad weather. For this reason we say a job may take from three to six weeks to be completed.
Can we select any type of memorial or marker?That may depend on the cemetery your family uses. Some have requirements on the size and style you may use. Our Memorial Specialists are familiar with the requirements of many of the area cemeteries. They are also familiar with contacting them to verify any requirements.